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25 years, Sylvia Dolena's professional career has been focused in establishing
operational excellence in business, customer satisfaction, employee satisfaction
and organizational effectiveness. Sylvia has been with Hewlett-Packard for 18
years, 8 of those years as a Functional Manager in several business organizations
in a variety of roles, and seven years as a senior business consultant, achieving
Master Consultant designation. She has been a Support Operations Manager for North
America (now HP Services) and a global program manager with a world-wide organization
(now Agilent). Sylvia has been highly active in leadership development, organizational
development and executive coaching. Her passion has been initiating change programs
to improve businesses for customers and employees through generative organizational
environments that offer challenging leadership opportunities for all active participants.
Sylvia is an alumnae of the Accelerated Development Program (ADP), a program for
nominated high-potential leaders.
has led and/or provided consulting, coaching and training expertise for dozens
of organization-wide, customer-centric initiatives, Employee Satisfaction programs,
and technology implementations. Sylvia has led and sponsored many cross-boundary
change initiatives focused on strategic business and organizational alignment,
reengineering delivery processes and change management. Prior to joining HP, Ms.
Dolena was a senior manager and board member for a middle market company in the
freight industry and an IT manager for a major import services company.
has been involved in many strategic projects. One has been to consult with and
coach a Sales Account team and a customer retail team who are forming a Strategic
Alliance in an exciting technology space. This sales team has won the "Achiever's
Award" and a trip to Maui for their sales excellence. Sylvia also delivers leading
edge leadership development programs, such as, Dynamic Leadership Lab, Leading
Business Systems and Winning Edge. In the Leading Business Systems program she
coaches VP level executives in a 5 month program. In Winning Edge, she is a coach/consultant/guide
to a team of VPs who are in an 18 month Executive Leadership Development program.
Business Consultant and Executive Coach
Sylvia is a Master Business Consultant and Executive Coach in her own company
and previously to Business Innovation and Transformation Services (BITS) at HP.
As a Business consultant, Sylvia is focused on architecting and implementing systems-wide
solutions for businesses, focusing on customer facing organizations and those
needing to make an immediate strategic shift in direction. One of Sylvia's many
knowledge assets is a Turbo organizational design methodology that was utilized
by several organizations. Sylvia has provided consulting for strategic collaboration
and cross-boundary alignment projects. In addition to business consulting, Sylvia
coaches managers and teams in their business and leadership roles.
Sylvia was selected to participate in an 18 month Winning Edge program focused
on Executive Leadership development and gaining business results. She is one of
11 Guides/Coaches/Consultants who will coach and guide a teams of executive leaders.
Sylvia's team of 17 Senior VPs and VP are assigned to produce significant results
in a company wide initiative. As part of the program, leaders will participate
in a multi-rater 360 assessment, targeted education, learning intensives, personal
coaching and peer coaching, and in cross-boundary business initiatives. Sylvia
was again selected to participate as Guide/Coach/Consultant in the second 18 month
Winning Edge program.
and Culture Transformation Agent
At HP, Sylvia's responsibilities included
facilitating organizations in designing new structures aligned to new strategies,
leading a global reengineering effort for TMO Support and Services Organization,
leading the SAP Order Fulfillment program at TMO, consulting on various projects
that required change management strategies and plans, working at the corporate
level on The Rules of the Garage Program (culture transformation) and project
managing the reinvention of the Award and Recognition Program.
Development Program Consultant and Facilitator
has consulted to the Executive Leadership Development Organization at Hewlett-Packard.
This program instills key Leadership competencies in the HP leadership through
education, experience and coaching. Sylvia is currently delivering Dynamic Leadership
Labs to HP leadership. Dynamic Leadership Lab is a two day program being delivered
to every HP leader worldwide. This program was designed to address key leadership
competencies necessary for leading businesses in today's environment. Additionally,
she has developed a Strategic Alignment workshop for the Functional Manager Program
that is a highly experiential program for leaders who have been promoted to a
functional level (third level management up to General Management). Sylvia also
delivers leading-edge leadership development programs, such as, Leading Business
Systems and Winning Edge. In the Leading Business Systems program she coaches
VP level executives in a 5 month program. In Winning Edge, she is a coach/consultant/guide
to a team of VPs who are in an 18 month program.
of HP, Sylvia delivers seminars and development courses for business leaders,
coaches and consultants in face-to-face and virtual environments. Sylvia also
has a leadership development and executive coaching practice outside of HP working
with business leaders in high tech companies on improving their business results
and leadership styles.
has helped many small business owners improve the results of their businesses
and has consulted to many start-ups, primarily women-led businesses.
and Professional Coach
Sylvia is a graduate of New Ventures West, an
intensive year-long Professional Coaching Course focused on ontological and integral
coaching methods. In her coaching practice both inside and outside HP, Sylvia
coaches several startup CEOs, a global business development manager and a national
sales manager on aligning their activities to business objectives for highly leveraged
results. She also coaches teams for high-level performance. Sylvia also provides
individual and team virtual coaching to hundreds of professionals through web-based
software applications and by telephone.
Lab Founder and CEO
fulfill her life vision of contributing to powerful, successful and enlightened
leadership, Sylvia founded BIL to develop leaders into highly competent integral
leaders who intend on making a positive difference in their business, in their
community and in the world. To support leaders and their businesses, BIL offers
programs for Innovative Business Solutions, Strategic Leadership Development,
and Achievement Coaching and Training.
Edge University Founder and Director
hard work and fortunate circumstances, Sylvia received a multi-million dollar
education and invaluable experience working all over the world on high impact
projects through HP. Now that she lives in Hawaii, her goal is to give back to
the community of new and emerging leaders. She has established WEU as a vechicle
for offering education and experiences that are not easily accessible to most
business people. Her business learning labs and leadership labs are practical,
experiential and allow participants to experiment with innovative business concepts
in a non-risk environment.
Sylvia has donated much of her time and energy into two areas:
to supporting Latino students at risk through the Digital Bridge Educational project.
She has dedicated her efforts to delivering leadership and communication workshops
and coaching to Latino youths at risk. As a service to professional business women
who are in transition due to the dot.com bust, downsizing or other economic disruptions,
she established a chapter of GraceNet as an educational and networking forum.
As part of her contribution, Sylvia also coaches a Director of a non-profit focused
on students at risk. Sylvia currently coaches women who are in transition and
are now looking for a life and/or career change.
Ms. Dolena's undergraduate degree was in Computer Science,
however she also invested a considerable amount of time researching and studying
organizational behavior, socio-technical systems methodology and systems thinking.
Ms. Dolena completed an Executive MBA program through the Center for
Organizational Effectiveness at USC's Marshall School of Business. Ms. Dolena
also completed an Executive Program at Stanford University, focusing on Strategic
Management of Technology-based Companies. This international program was conducted
in concert with IESE, an international European business school, in Barcelona.
is a certified facilitator of Conversant Technology, Dynamic Leadership and Fast
Start. Sylvia is Certified Life Coach and Group Leader in Marcia Wieder's Dream
Coach (R) program, Certified Educator in Source School of Tantra Yoga and Divine
Feminine Institute, presenter and graduate of Syntax Advance Learning Institute,
Professional Coach in New Ventures West, Integral Coaching Course, and Certified
Master Business Consultant of HP and Executive Coach through HP leadership executive
development program, Winning Edge.
Networks and Community Building Involvement
Initiating and funding Synergy Central was a natural
progression for her vision of building collaborative, networked organizations
which embody and model the organizations of the future. As CEO of Synergy Central,
her goal is to develop Synergy Central to be an example of what is possible when
thought leaders, change agents, pioneers, visionaries, consultants and coaches
align, share knowledge and leverage their resources and networks.
Initiating and funding Coach Universe has been another
significant step in Sylvia's vision of collaborating with evolved mentors and
coaches who are passionate about transformation and self-actualization for themselves
Silicon Valley Chapter Founder
Dolena founded GraceNet Silicon Valley in April 2000. GraceNet was founded in
San Francisco in 1997. GraceNet Silicon Valley is a networking and professional
development organization for business and professional women in high tech with
a membership of 350 women. Many of these women are CEOs of their own companies.
founded by Thomas Leonard, is a large global community of professionals committed
to learning the language, practices, competencies and distinctions of Coaching.
HP Virtual Communities
Ms. Dolena has built virtual communities
in HP for Accelerated Development Program (ADP), Leadership Education and Development
(LEAD) and three ethnic Employee Network Groups.
Development: Organizations and Associations
In addition to her
current development and mentoring of GraceNet, Synergy Central, Coach Universe,
and being an active member of the Organizational Development Network (ODNet),
Ms. Dolena is an alumni and currently an active steering committee member of HP's
Accelerated Development Alumni Network (a program for high potential management
leaders), co-founder of Club Net, a networking group for Hewlett-Packard's women
managers, and is also highly active as a steering committee member of Poder!,
a virtual community focused on professional development of Latinos in and outside
of HP. Ms.
Dolena is also a member of the steering committees for HP's MOC change agent network
and HP Coaching Network.
Some of Ms. Dolena's many speaking engagements
include being featured as the keynote speaker at the World Bank Conference in
Washington DC, a panelist at Bank of America Conference in San Francisco, Michael
Hammer's SAP Conference in Boston, and the Workflow Conference in Boston. Sylvia
recently delivered an Organizational Architecture presentation at Syntax
Advance Learning Institute (SALI), and has made numerous appearances at various
regional Leadership Development Conferences representing Coach Universe, Synergy
Innovation Lab and her latest creation, Winning
Ms. Dolena is available for speaking engagements
on a variety of topics including:
> Customer Attraction and Life-time Loyalty
Riding the Economic Wave: 12 Actions to Stay Afloat
> Business Reality:
Up Your Game
> From Salesperson to Trusted Advisor
> Million Dollar
Communications for Million Dollar Results
> Getting More of What You Want
in Business and in Life